Refund policy
Thank you for shopping with us. We are committed to providing you with high-quality products and excellent customer service. Please carefully read our Return and Refund Policy before making a purchase.
Order Processing and Modifications
Once your order has been submitted, processing will commence after 24 hours. Please note that some of our products are made-to-order. This means that once the fabric has been cut, any size adjustments or returns will not be possible. Therefore, once the order enters the preparation stage, modifications or cancellations will no longer be accommodated.
Additionally, some products are crafted using rare and irreplaceable fabrics, making them non-returnable and non-exchangeable.
We strongly encourage you to thoroughly review the product details before placing your order to ensure that the item is eligible for returns or exchanges. If you need to make changes to your order, please contact our customer service team within 24 hours of placing the order, and we will do our best to assist you.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the item must meet the following conditions:
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Verification of Return/Exchange Eligibility
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Prior to placing your order, please verify whether the product is eligible for returns or exchanges. Custom-made items produced under our "made-to-order" policy are not eligible for return or exchange.
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Condition of the Returned Item
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The item must be unworn, unwashed, and undamaged, and it must remain in its original packaging with all tags intact.
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Quality-Related Issues
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In the event that you receive a product with a quality issue (such as damage, stains, or evident defects), you are required to notify us within 24 hours of receipt. Please provide photographic or video evidence to support your claim and contact our customer service team for assistance. Once the issue has been verified, we will facilitate a return or exchange. Please ensure that the product has not been worn or washed and that the original packaging remains intact.
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For your protection, we strongly recommend recording an unboxing video as proof of the product's condition upon arrival.
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Return Shipping Costs
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If the return is necessitated by a product quality issue or an incorrect item being shipped, we will bear the cost of return shipping.
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If the return is due to personal preferences (e.g., dislike, incorrect size selection), the return shipping cost will be the customer’s responsibility.
Customer Support
If you have any questions or require further assistance, please do not hesitate to contact our customer service team. We are dedicated to providing prompt and helpful support.